A well-oiled machine
At Process Panda we recognise; people, process, and technology are all necessary for organisational transformation and management. However, to achieve organisational nirvana, all three should be balanced.
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So, we make magic happen by creating cutting-edge solutions focusing on understanding your people, using 40 years of Service Management experience to align your processes and enable your vision through one of the most powerful Service Management solutions in the marketplace, HaloITSM.
What makes us special?
Your organisation and its people are our focus; we want to understand your culture, vision, and how you deliver your service offerings to provide the best possible outcome.
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Process Panda is the preferred HaloITSM partner in the APAC region with several offerings formulated around the Halo solution, including:
HaloITSM and HaloPSA Licensing
No tiered plans or locked-away features. Just an all-inclusive service management SaaS solution, built in the cloud for the cloud. Halo software carries an ISO27001 certification, satisfies all data sovereignty requirements and resides in AWS Sydney Data Centre.
Service Management Advisory Services
With 40-years of Service Management experience and countless service management projects completed, it is safe to say we know a thing or two about Service Management. Therefore, allow us to apply our lessons learnt, strategy, and sage understanding to assist you in achieving your Service Management vision.
Implementation
Services
Collectively our team has over 200 implementations among them across various levels of complexity, so this isn't our first rodeo. Utilising several best practice implementation methods, our team consistently delivers results on budget, on time, and to scope.
Training & 24x7x365 Product Support*
Our in-house product specialists provide your organisation with all the necessary training required to administer the HaloITSM solution. In addition, we provide local product support in Australia on a 24x7x365 basis, ensuring product questions are answered and high priority incidents are solved.
“ The good thing with Halo is how the tool can be customized to suit our requirements specific to SKY’s business environments. This is a much better state to be in rather than the tool asking the business to adapt to make it work. ”
— Vamsi Dharanikota, Service Delivery Manager
HaloITSM - Consume, Don’t Wrangle
Founded in the UK in 1998 but revitalised in 2019, HaloITSM is one of the most exciting solutions to hit the market in recent times. Highly regarded by Gartner, Capterra, and GetApp, HaloITSM has taken the global ITSM/ESM marketplace by storm through its modern and intuitive UI, all-inclusive licensing model, integration engine, and codeless development.
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HaloITSM will transform your current ways of working into intuitive, up-to-the-minute workflows. It will give your teams the ability to deliver the very best in service – to customers and employees alike, consistently and repeatedly. HaloITSM is a single, all-inclusive Service Management software solution, and it won’t just standardise your processes. It will also deliver valuable analytics so that you can match your service management capability to the actual needs of your business. Present – and future.
Incident Management
Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.
Release Management
Control, plan and document all your releases from minor bug fixes to major software enhancements in one interface. Keep your end-users up to date by notifying them of changes and version updates.
CMDB/Configuration Management
Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents.
Self-Service Portal
Gain freedom with a fully customisable, white label portal to create an extension of your brand. End users can access their requests, raise tickets, and find solutions from knowledge base articles. Control the information they see and actions they can do depending on the user.
Change Control
Track, plan, and execute organisational changes of any scale with HaloITSM’s outstanding change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company.
Knowledge Base
Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.
Problem Management
Escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution. HaloITSM allows powerful management of any issue, enabling your company to deliver exceptional problem resolution.
Service Catalogue
Maintain a comprehensive, ITIL-compliant record of all actions carried out through the system. Keep your team informed on all progress and provide detailed reports to customers including all relevant information.
SLA Management
Never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times. Experience automated escalation rules and emails to communicate effectively throughout your organisation.
You’re in good company
100,000+ people, from 50+ countries, trust HaloITSM to enable their Service Management capability:
Book a Demo.
Interested in seeing how HaloITSM can transform the way your team delivers exceptional service? Schedule a demo with one of our experts today.
Have a question? Contact Us
Level 23, Tower 5, 727 Collins Street
DOCKLANDS VIC 3008
+61 2 8357 0271
Where are we?
Level 23, Tower 5, 727 Collins Street
DOCKLANDS VIC 3008
Level 36, 1 Farrer Place
SYDNEY NSW 2000
Level 38, 71 Eagle Street
BRISBANE QLD 4000
9200 E Mineral Ave #100, Centennial, CO 80112